Customer Correspondence

Customer Corresp imageParticipants increase goodwill and improve customer relations when handling complaints, refusing requests, giving instructions, and providing information. They practice strategies for (1) clear, direct wording; (2) positive, reader-centered wording; (3) logical, strategic organization; (4) effective beginnings and endings; and (5) professional presentation. Topics are presented within the context of customer emails, letters, newsletters, and bulletins.

Email or call The Writing Center at 610-436-4600 to discuss your training objectives and program logistics.